big day at the library (after a holiday) and the morning crew was short staffed. first thing i heard from the first person i said hello to was, "so and so (especially bad patron) was in and she went on and on about a hold that we 'lost' and how bad the system is and when are we going to be able to tell her where she is in the hold queue...rant, rant, rant. i wanted to punch her, then kick her teeth out and spit on her body as she lay writhing on the floor."
yep, it was a tough morning.
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